Inbound support
Resolve support calls 24/7 — with dialect-aware agents.
Inbound agents answer instantly, understand the caller's dialect, resolve common issues from your knowledge base and escalate cleanly when needed.
<1s
answer time, no hold music
60%+
of routine calls deflected
24/7
coverage in every language
How it works
How the inbound support agent works
01 · STEP
Connect your knowledge
About 10 minutes to point it, then the crawl runs on its own. Give the agent your help docs, policies and FAQs — Hebrew and Arabic included.
02 · STEP
Define resolution paths
Half an hour for your top three intents. Build a pathway for each and wire the tools that act on them.
03 · STEP
Set escalation rules
Five minutes. Route complex or sensitive calls to the right human with a full summary.
04 · STEP
Improve with Evals
Ongoing, a few minutes a week. Score quality per language and tighten weak spots over time.
Frequently asked
Does it understand spoken dialects?
Yes — Arabic Gulf, Levant and MSA are handled, alongside native Hebrew, Russian and English.
What happens when the agent can't help?
It escalates to a human (or a ticket) with the transcript, detected intent and any data it collected.
Give your customers a voice agent that actually sounds local.
Book a demo and hear Arivox answer in Hebrew, Arabic or Russian — on a local number, on your terms.