Can an agent switch between languages mid-call?
Yes — assign more than one language to a Character (e.g. Hebrew + English) and the agent code-switches when the caller does.
עודכן לאחרונה June 24, 2026
English
המאמר זמין באנגלית בלבד.
Code-switching is common in regional business calls. Add the languages a Character should handle and the engine follows the caller.
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